Frequently Asked Questions

Sustain Homes – Building & Property Services Melbourne

At Sustain Homes, we provide a wide range of building, property maintenance, repair and improvement services across Melbourne. Below are answers to some of the questions our customers commonly ask.

1. What services does Sustain Homes provide?

Sustain Homes provides a range of residential, commercial and property maintenance services, including:

• Building & property maintenance

• General repairs and property improvements

• Caulking & sealing

• Waterproofing

• Insulation

• Pressure washing

• Site cleaning

• Demolition and site preparation

• Air conditioning installation and servicing

• Duct cleaning

• Heating & cooling solutions

• Energy upgrade services

2. Do you provide residential and commercial services?

Yes. We provide services for homes, investment properties, offices, retail properties, warehouses, commercial buildings, strata properties and other sites across Melbourne.

3. Do you work with property managers and strata companies?

Yes. Sustain Homes works with property managers, landlords, body corporates, owners corporations and strata management companies. We can assist with routine maintenance, reactive repairs and property improvement projects.

4. Do you provide free quotes?

Where appropriate, we can provide a free initial quote or estimate based on the information available. For some jobs, a site inspection may be required before we can provide an accurate quotation.

5. How do I request a quote?

You can contact our team by phone, email or through our website enquiry form. Tell us about the work required and, where possible, provide photographs, property details and any relevant information. Our team will advise you on the next step.

6. What areas of Melbourne do you service?

Sustain Homes services Melbourne and surrounding suburbs. Service availability can vary depending on the type and size of the project.

Contact our team to confirm whether we service your property.

7. Do you provide ongoing property maintenance?

Yes. We can assist with ongoing, scheduled and reactive property maintenance depending on your requirements. This can be particularly useful for property managers, landlords, commercial properties and strata properties.

8. Can you handle multiple maintenance jobs at the same property?

Yes. One of the advantages of working with Sustain Homes is that we offer multiple property services under one business. This can make it easier to coordinate different maintenance and improvement requirements.

9. Do you provide waterproofing services?

Yes. We provide waterproofing solutions for suitable residential and commercial applications, including wet areas and other areas exposed to moisture.

The appropriate solution depends on the condition and construction of the property and will be assessed before work begins.

10. Do you provide caulking and sealing?

Yes. Our team provides caulking and sealing services for areas such as bathrooms, kitchens, windows, doors, joints and other suitable applications.

11. Do you provide pressure washing?

Yes. We provide professional pressure washing for suitable outdoor and exterior surfaces, including driveways, paths, patios, walls and commercial areas.

12. Do you provide demolition and site cleaning?

Yes. We can assist with selected demolition, site preparation, removal and cleaning requirements for renovation, construction and property improvement projects.

The scope of work will depend on the site conditions and project requirements.

13. Do you provide air conditioning installation?

Yes. Sustain Homes provides air conditioning solutions including split systems, multi-head systems and ducted heating and cooling, subject to the property's requirements.

14. Do you service and maintain air conditioning systems?

Yes. Our air conditioning services can include servicing, cleaning, maintenance, duct cleaning, sanitising and deodorising, as well as replacement of older systems.

15. Can you help improve my property's energy efficiency?

Yes. We can assist with suitable energy upgrade solutions, including insulation, heating and cooling improvements, hot water solutions and other energy-efficiency measures.

Available rebates or government incentives may change over time and eligibility depends on the property, product and applicable program requirements.

16. Do you provide services for rental properties?

Yes. We work with landlords and property managers to help maintain rental and investment properties. We can assist with general maintenance, repairs, cleaning and property improvement requirements.

17. Can I arrange regular maintenance for my property?

Yes. If you require regular maintenance, speak with our team about your property and maintenance requirements. We can discuss a suitable service arrangement based on the property's needs.

18. How quickly can you attend to a maintenance request?

Response times depend on the type of work, location, availability and urgency of the request. When you contact us, provide as much information as possible so we can determine the appropriate response.

19. Do you handle urgent property repairs?

We can assist with urgent maintenance requests where our services are suitable and availability permits. If the issue presents an immediate danger to people or significant emergency risk, contact the appropriate emergency service or qualified emergency contractor first.

20. Why choose Sustain Homes?

Sustain Homes aims to make property maintenance easier by providing multiple building, maintenance and property services through one reliable team.

Our focus is on:

Quality Workmanship | Reliable Service | Clear Communication | Practical Solutions | Customer Satisfaction

Still Have Questions?

Can't find the answer you're looking for?

Contact the Sustain Homes team today. We'll be happy to discuss your property requirements and help you determine the right solution.